Refund policy
Last updated: September 12, 2026
Thank you for shopping with Honey Just Prayโข. Our products are made to order. Please review the product description, size, color, and delivery address before placing your order.
CHANGE-OF-MIND RETURNS AND EXCHANGES
We do not offer voluntary returns or exchanges for a change of mind, choosing the wrong size or color, or ordering an item you no longer want. This does not limit any cancellation, return, or other consumer rights required by applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, has a manufacturing or printing defect, or is not the item you ordered, email cherylgeorge333@gmail.com promptly, preferably within 30 days of delivery. Include your order number, a description of the issue, and clear photos if available. This requested reporting period does not shorten your legal rights.
We will review the issue and arrange an appropriate replacement or refund at no additional cost for a confirmed fault. Please contact Honey Just Pray directly so we can coordinate with our production partner. If a return is needed for a confirmed faulty or incorrect item, we will provide instructions and cover the required return shipping.
BEFORE RETURNING ANYTHING
Contact us for return instructions. Do not send items to a production facility or the address printed on the parcel without instructions from us. Keep the item and packaging while we review the problem.
ORDER CHANGES AND CANCELLATIONS
Email us as soon as possible if you need a change or cancellation. We will check whether production can be stopped. Once production begins, voluntary changes and cancellations may no longer be possible. Your legal cancellation rights and rights for delayed or faulty orders remain unaffected.
REFUNDS
We will notify you when a refund is approved and issue it promptly to your original payment method, within any applicable legal deadline. Your bank or payment provider may need additional time to post the credit. Contact us if an approved refund has not appeared after 10 business days.
YOUR CONSUMER RIGHTS
Mandatory local consumer protections take priority over this policy. Where a statutory cooling-off period applies, we honor it unless a lawful exception applies to the particular item. Producing a standard design after an order is placed does not, by itself, make the item personalized or remove statutory return rights. Contact us to exercise an applicable right; we will provide return instructions and explain any permitted return costs.